FAQS

Q. - How do I check the status of my order?

A. - You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message. Please contact orders@uzo.la for assistance.

Q. - What should I do if my order is damaged or defective?

A. - If you receive a damaged or defective item(s), contact us immediately at orders@uzo.la. We will happily replace any damaged or defective products provided they are reported within 48 hours of order delivery. Please provide images of damage along with your email. Customer satisfaction is immensely important to us and ensuring your satisfaction is our top priority.

Q. - What should I do if my order is missing?

A. - Please contact us immediately at orders@uzo.la with any concerns regarding a missing or delayed order so we can resolve issue in a timely and efficient manner.

Please note: Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we try to navigate this difficult time.

Q. - What is your return policy?

A. - We currently do not accept returns. We will happily offer replacement of damaged or defective products provided they are reported within 48 hours of order delivery. Please contact orders@uzo.la for assistance.

*Please note that UZO is not responsible for any additional incurred shipping costs for returns or exchanges, nor assume responsibility for reimbursement or compensation of returned packages that are lost in transit without proof of delivery.

Q. - Can I change or cancel my order once itʼs been placed?

A. - For any changes to your order, please contact orders@uzo.la for assistance.

Q. - How much is the sales tax?

A. - Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the check-out process.

Q. - Does UZO ship internationally?

A. - Unfortunately, we do not ship internationally at this time. Please check back periodically for updates on international availability,

Q. - What credit cards and additional forms of payment do you accept?

A. - We accept Visa, MasterCard, Discover, American Express, PayPal, Google Pay, Apple Pay, Diners Club, Elo, JCB, Shop Pay and Venmo.

Q. - Do you offer a gift card option?

A. - Yes. We have an easy to use UZO E-Gift Card available in gift options in the

amounts of $50, $100, $150, $200 and $500. Shop UZO E-Gift Cards here.