FAQs
Explore our FAQs to find answers to common questions about our products, services, and policies.
Q. - How do I check the status of my order?
A. - You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message. Please contact orders@uzo.la for assistance.
Q. - What should I do if my order has damage or defective?
A. - If you receive a damaged or defective item(s), contact us immediately at orders@uzo.la. We happily replace any damaged or defective products if reported within 48 hours of delivery. Please provide images of damage along with your email. Customer satisfaction is immensely important to us and ensuring your satisfaction is our top priority.
Q. - What should I do if my order is missing?
A. - Please contact us immediately at orders@uzo.la with any concerns regarding a missing or delayed order so we can resolve issue in a timely and efficient manner.
Please note: Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we try to navigate this difficult time.
Q. - What is your return policy?
A. - We currently do not accept returns. We happily offer replacements for damaged or defective products if reported within 48 hours of delivery. Please contact orders@uzo.la for assistance.
*Please note that UZO is not responsible for any additional shipping costs incurred for returns or exchanges, nor do we assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.
Q. - Can I change or cancel my order after placing it?
A. - For any changes to your order, also, please contact orders@uzo.la for assistance.
Q. - How much is the sales tax?
A. - Additionally, sales tax will be assessed on the total purchase, excluding shipping. Furthermore, sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the check-out process.
Q. - Does UZO ship internationally?
A. - Unfortunately, we do not ship internationally at this time. Please check back periodically for updates on international availability,
Q. - What credit cards and additional forms of payment do you accept?
A. - We accept Visa, MasterCard, Discover, American Express, PayPal, Google Pay, Apple Pay, Diners Club, Elo, JCB, Shop Pay also Venmo.
Q. - Do you offer a gift card option?
A. - Yes. We have an easy to use UZO E-Gift Card available in gift options in the
amounts of $50, $100, $150, $200 and $500. Shop UZO E-Gift Cards here.
Our comprehensive FAQs provide the answers you need to navigate your Uzo Beauty experience with confidence and clarity. Ultimately, our FAQs serve as a valuable resource, addressing a wide range of inquiries to ensure your Uzo Beauty journey is seamless and informed.
